Shipping & Returns
On small packages, the shipping is offered at economy rate (2-3 days delivery) on a freepost basis.
On larger items such as Rolls of vinyl, the shipping cost is £4.99 per order, NOT per item. So the most you will ever be charged is £4.99
If you wish to return an item under the "change of mind" law, you have 30 days from the day you received the item. The return postage cost is yours.
If we send you an incorrect item or a faulty item, we will pay for the return of the item, usually by instructing a courier to collect it. On some occasions, we can overlook the return, if it is of lower value that the cost of us collecting it from you. In such a case, you will be refunded or a replacement sent (your choice) and asked to destroy or use the wrong/faulty item.
If we make a bespoke item for you (for instance, an unusual size of tile sticker that we don't normally sell or a personalised home address sign), it is not possible to return it under the "change of mind" law.
All bespoke items are purchased under the agreement of no returns unless faulty.